FAQs

Is FLOAT FUN only for children?

Of course not!

FLOAT FUN is as suitable for children as for adults.

With more than 100 different types of obstacles, there is definitely something for everyone.

You can burn up to 800 calories if you are able to complete the entire obstacle.

IMPORTANT:

-The minimum age to enter is 6 years accompanied by an adult.
-From 12-17 years must submit an authorization signature of an adult.

Do I need to make a reservation?

We recommend to buy your tickets ahead of time so you can secure your spot for the time you desire. You can also save time and simply show your confirmation in the booking office.

Use this link: store

Can I cancel my reservation?

  • Due to our policies you are able to cancel with anticipation of 48 hours before reservation; if you cancel with less than 48 hours we cannot refund.
  • If you cancel with more than 48 hours of anticipation, you may use your reservation another day, or we can refund 50% of the total amount paid.
  • If you cancel with 7 days anticipation, we will fully refund the total amount paid, or you can use it as credit for any other day.

I bought my tickets online, do I need a physical copy of them?

  • No, if you have bought your tickets online, it is not necessary that you print them out. As son as you buy your tickets online you will recieve a confirmation email, simply show us your confirmation and you are ready to go!

Can I get a refund?

  • We have a strict policy of NO REFUNDS OR CANCELATION at Float Fun. If you are unable to assist you can transfer your tickets to somebody else.

What are Float Fun prices?

  • 1 hour, 15 USD
  • Unlimited pass per day: 37.5 USD

What are the park hours?

  • We are open everyday from 10 a.m. a 7 p.m.

How much time in advance do I need to be at Float Fun before my reservation?

  • We recommend at least 1 hour before your scheduled time:
  • If your session is at 1:00 pm, we recommend you be there at 12:00 pm., so you can register, change (if necessary), apply sunscreen, pick out and put on your life jacket, recieve instructions, etc. The security information will take up to 10 minutes before your session.

Do I need to be physically fit to participate?

Not exactly; but because it is a very dynamic activity:

  • You must be able to lift yourself out of the water and back onto the obstacles without getting tired, (as it will happen more than once).
  • You will be constantly moving.

I am underage, can I enter Float Fun?

  • Yes, but you must have a family member above the age of 18, or a legal guardian sign a responsive letter in order for you to enter the park.

Do the adults have to take care of the children?

  • Children under the age of 12 must be accompanied by an adult at all times inside the park.
  • From 12-17 years must submit an authorization signature of an adult.

Can I enter the park if I am pregnant?

  • We recommend you to not participate if you are pregnant; we will not let you inside the park for your own safety and your childs safety as well, but you may watch and join the fun while on the beach.

Do I need to sign a responsive letter to enter the park?

  • Yes, everybody is obligated to sign a responsive letter as well as children underage, along with a signature from a parent or guardian.

What is a responive letter and why do I need it?

  • Every person that is to enter the park Float Fun must sign a responsive letter prior to their access to the obstacles.
  • All users must complete a new form before having access to the park.
  • It is mandatory to sign the responisve letter when buying your tickets before entering FLOAT FUN.
  • If you are underage you must have a parent or legal guardian with you to sign your responsive letter.
  • This is the responsive letter that applies to all purchased tickets and activites related to the park.

This will be signed prior to entering the park:

I acknowledge that the execution of this letter of responsibility is a condition for participation in the activities and use of the equipment. In consideration for the use of equipment and participation in activities, provided by FLOAT FUN ENTERTAINMENT. I hereby acknowledge, promise, and agree with FLOAT FUN ENTERTAINMENT on behalf of myself, my heirs, assigns, personal representatives as follows:

• I have reviewed the equipment and facilities and determined that each of them is reasonably suitable for the use of the participant and I agree that if, at any time, something is observed to be unsafe; the notice of such condition shall be given immediately to the personnel of the park FLOAT FUN ENTERTAINMENT.

• I acknowledge that I am required to wear a life jacket approved by the Coast Guard while participating in the FLOAT FUN park. I know there are guides or instructors available to answer any questions I may have about the correct use of the equipment, I am aware that the physical effort required to use the FLOAT FUN park and the forces exerted can activate and aggravate physical injuries, conditions or congenital defects. pre-existing I recognize that the level of participation always depends completely on the individual.

• I understand that there are inherent risks of injury when using the equipment and participating in activities such as those offered by the FLOAT FUN ENTERTAINMENT park, which include, among others, falls, collisions, cuts, bruises, sprains or strains, with consequent damage to the bones, joints, ligaments, muscles or other parts of the body. In some cases, participants may experience other risks that may include abnormal blood pressure, fainting, heart rhythm disorders, stroke and, in some cases, heart attack, brain damage, drowning or other causes of distress and even death. And I hereby acknowledge and accept those risks about myself, my children and for whom I am responsible for their safety.

• I hereby affirm that I / who I am guarding is in good physical condition and does not suffer any disability or other limitation that prevents or limits the use of equipment or participation in activities offered by FLOAT FUN ENTERTAINMENT.

• I, my children and the people under my guardianship will obey all written, verbal and warning that the company, its staff specifically the lifeguards and I am responsible for any injury or damage that occurs as a result of not following the instructions. Understand all of the foregoing, to the maximum extent permitted by law, I, on behalf of myself, my heirs, assignees, personal representatives and patrimony, VOLUNTARILY, COVENANT NOT TO DEMAND AND RELEASE, RENOUNCE, DOWNLOAD AND SUSTAIN FLOAT FUN ENTERTAINMENT and each one of its members, managers, employees, agents, successors and assigns for any liability, claims, demands, actions or rights of action for any DEATH, INJURY, DISEASE, ORNAMENTAL PHYSICAL DAMAGE, PROPERTY DAMAGE OR LOSS OR ANY OTHER DAMAGE suffered by me or any of my property during, as a consequence or in any way related to the use of the equipment and / or participation in the activities offered by FLOAT FUN ENTERTAINMENT including, but not limited to, any injury or damage suffered as a result of negligence or acts or omissions of any of the exempted parties or any defect or damage to any of the equipment, properties or facilities of or provided by FLOAT FUN ENTERTAINMENT BY SIGNING THIS DOCUMENT, I ACKNOWLEDGE THAT IF SOMEONE IS DUEL OR DIE, OR THE PROPERTY IS DAMAGED WHILE I AM USING THE EQUIPMENT OR PARTICIPATING IN THE ACTIVITIES, I WILL NOT HAVE THE RIGHT TO FILE A CLAIM OR FILE A DEMAND AGAINST ANY OF THE PARTIES ISSUED EVEN IF ANY OF THE RELEASED PARTIES HAVE NEGLIGENTLY CAUSED BODILY INJURY OR PROPERTY DAMAGE. And I understand that children under 12 must be accompanied by their guardians, if children under 12 years old play without their guardians it is not the responsibility of FLOAT FUN ENTERTAINMENT. Pregnant women are not strictly allowed in the facilities and equipment provided by FLOAT FUN ENTERTAINMENT, in case pregnant women insisted on playing inside the park or did not reveal that they were pregnant, FLOAT FUN ENTERTAINMENT is not responsible for any abdominal pain or miscarriage or any other effect occurred during or after your time at the water park. I have carefully read and fully understand this liability notice and had the opportunity to ask any questions about the equipment used and the activities offered by FLOAT FUN ENTERTAINMENT and the meaning of this exemption. All these questions have been answered. I accept all content with the intention of being legally bound on my behalf, the participant and the spouse or other relatives of mine and / or participant, if applicable, and to the extent that I can do so, any heir, executor, administrator and assignee.

Photography / Video

The participant grants the host, its representatives and employees the right to take photographs / videos of the participant in relation to the participation of the participants in the activities of the FLOAT FUN park. The participant hereby authorizes the host to obtain the copyright, use and publish the same in printed and / or electronic form. The participant agrees that the host may use such photographs / videos of the participant for any legal purpose, including, but not limited to, advertising, illustration, advertising and web content.

Is FLOAT FUN safe?

  • The park itself is subject to more than 60 anchors deep in the sea.
  • We have life vests available, which are of use for all visitors, we have sizes from children from 6 years to XXL.
  • We have 5 lifeguards in the park, who are permanently and alert.

I do not know how to swim, am I still allowed in FLOAT FUN?

  • Yes, by using your life jacket, which is MANDATORY, you can enjoy the park to the fullest; however, it is important that you feel safe in the water, since it is very likely that you will dive several times.

How deep is the water under the obstacles?

  • From 1.30 meters to 2.40 meters

What do I need to take with me when I visit FLOAT FUN?

  • Swimsuit without zippers or metal parts
  • Towel and sunscreen (friendly to the environment and water resistant)
  • You can also bring water shoes, anti-slip visors, GoPro camera or similar action camera, to enjoy your experience to the fullest.
  • Your ID (INE, passport or driver’s license).

Should I use a life jacket?

  • Yes. It is mandatory for all our visitors, we will provide you with a life jacket before entering the water; You must use it all the time while you are in the park without exceptions.
  • Tourists and locals must leave an ID (INE, passport or driver’s license) to the Float Fun team as a guarantee for the use of the life jacket. It is an identification by group.

     

Can I carry accessories?

  • No, all accessories must be removed before entering the park.

Is there a parking lot nearby?

  • Yes, there is a small parking lot at the Playa Langosta facilities, it is a public parking lot for all visitors that come to the beach. Because of this, it is very limited, we recommend you reached by public transport or transport from your hotel.

Does FLOAT FUN have locker rooms in the park?

  • We do not have locker rooms in the park
  • Playa Langosta’s facilities have showers and toilets for public use, available to all visitors who are on the beach

Is there a beach club near the park?

  • Yes, Casa Maya’s facilities have lounge chairs and umbrellas for rent.

Is there other activites available?

Yes, at FLOAT FUN you can play as much as you want on the park or enjoy the beach.

Can I enter with a costume?

  • Admission to the park is only allowed when wearing a BATHING SUIT.

Can I bring a waterproof camera to the FLOAT FUN park?

  • Of course! However, it must be insured by you to avoid damage, if you use a camera it is at your own risk.
  • Float FUN is not responsible for any lost device.

Can I use my contact lenses?

It is not recommended, we suggest you use sports lenses, these are a good alternative.
There is a high risk of losing or damaging your contact lenses or cutting equipment or others in the event of an accident with frame lenses; besides endangering the physical integrity of you and the other visitors.

Can I wear swimming goggles?

  • Yes, you can use swimming goggles without any problem as long as you do not hold them with your hands in the moments of action in the park.

Can I leave the park before my session ends?

  • Yes, you can withdraw at the time you like or need.
  • Even during your session you can enter and exit as many times as you wish without any problem.

Can you go to the FLOAT FUN park for more than an hour?

Yes, you only have to add one more hour to your reservation and inform at the box office.

Can I bring my own food, drinks and beach equipment?

  • Yes, we have a comfortable, clean and pleasant area on the beach where you can prepare your picnic.

What will happen if it rains?

  • It will be even more fun! You’ll get wet anyway, it’s fun to play in the rain!

What happens if I am stuck in traffic and arrive late for my session?

  • FLOAT FUN is not responsible for inconveniences that delay your arrival at the park, we recommend you take your time, to avoid this situation.
  • FLOAT FUN does not handle refunds.

What does it include in my ticket?

Your entry ticket includes the following:



  • Access bracelet that indicates the time of your departure.
  • Life jacket that you must use at all times in the park.
  • Access to the FLOAT FUN park for the time determined at the time of your purchase.

Tourists and locals must leave an ID (INE, passport or driver’s license) to the Float Fun team as a guarantee for the use of the life jacket. It is an identification by group.

 

Can I take my camera? (Explain if Selfie Sticks are allowed, cameras, etc.)

  • Yes, you can take your camera inside the park as long as it is protected by a water proof case (water protection case) that allows you to have your hands free.
  • The Selfie stick is NOT allowed to avoid physical damage and to the park material, your safety and that of others is very important for us.

With what items can I get to the park?

  • Due to our safety regulations you will not be able to enter the park with items in your hands of any kind
  • Go Pro type cameras and cell phones with a toilet proof case that allow you to have your hands free are allowed only.

Is there staff available to take care of my children?

  • No, our staff is trained to guide, advise and take care of all users in general, your children are your responsibility exclusively.

Do I have to pay for my vest?

  • No, your life jacket is included in your entrance ticket.
  • If the vest is lost or damaged by the user inside or outside the park, it must be paid for.

What are the ages to enter the park?

From 6 years of age, all are welcome to FLOAT FUN, as long as they meet the required physical conditions.

Does FLOAT FUN have a transport service?

  • No, you need to use public transport or your own car.

Do they have showers?

  • Playa Langosta’s facilities have showers for public use.

What will happen if I do not receive the confirmation code in my email?

  • 
If you do not receive your confirmation code within 2 hours, call our offices where they can advise you on the number

Do you have special prices for the people of Cancun?

  • Yes, you must present your ID before entering the park and validate your discount.
  • If you buy with the discount and you can not validate it with your ID, the discount will be invalid and you will have to pay the total amount of the ticket to be able to enter the park.